Frequently Asked Questions

Our electric kettles feature food-grade SUS304 stainless steel inner tanks, which are safe, durable, and resistant to corrosion. The outer body is made of double-wall PP material for heat insulation and safety. We also offer ceramic and glass options for premium models.

Our standard products are designed for 220-240V (Middle East standard). However, we can customize products for 110-120V North American markets upon request. We also offer UL/FDA certifications for North American market access.

Our air fryers range from 5L (compact models) to 22L (family/oven-style models). The 5L models are perfect for small households, while the 13.6L and 22L models can accommodate larger meals, including whole chickens and 12-inch pizzas.

Our standard MOQ is 500 pieces per model for OEM orders. However, we can consider lower quantities for new customers or trial orders on a case-by-case basis. For ODM projects with custom tooling, higher MOQs may apply.

The timeline varies depending on the complexity:

• Consultation & design: 7-15 days
• Prototyping: 15-30 days
• Tooling/mold development: 4-6 weeks
• Testing & certification: 2-4 weeks
• Mass production: 30-45 days

Yes, we offer complete packaging design services including:

• Retail-ready Box Design
• Multilingual Instruction Manuals
• Barcode And Labeling
• Custom Inserts And Accessories

Our products come with comprehensive certifications:

• ISO9001: Quality Management System
• ISO14001: Environmental Management
• BSCI: Social Compliance
• CE: European Conformity
• RoHS: Restriction of Hazardous Substances
• GCC/SABER: Middle East Certification
• UL/FDA: Available upon request for North America

Yes, all our products are designed to meet GCC (Gulf Cooperation Council) standards and are SABER certified for the Saudi Arabian market. We regularly update our certification portfolio to ensure compliance with the latest regulations in the Middle East region.

We offer flexible shipping terms:

• FOB Shenzhen/Hong Kong
• Cif To Your Destination Port
• Door-to-door delivery (DDP)
• Air Freight For Urgent Orders

We accept the following payment methods:

• Bank wire transfer (T/T)
• Letter of Credit (L/C)
• Western Union For Small Amounts
• PayPal for sample orders

Shipping times vary by destination:

• Middle East: 15-25 days by sea
• Europe: 20-30 days by sea
• North America: 25-35 days by sea
• Asia Pacific: 10-20 days by sea
• Air freight: 3-7 days worldwide

We implement strict quality control at every stage:

• Incoming inspection: Raw material testing
• In-process QC: Continuous monitoring during production
• Final testing: 100% product inspection before shipment
• Document control: Certification and test report management

Yes, we provide comprehensive after-sales support including:

• Technical Assistance
• Spare Parts Supply
• Product Training Materials
• Warranty Service Coordination